About product shipping and shipping costs/returns/exchanges (cancellations)

However, if there is a holiday such as New Year's Day or Golden Week , the item will be shipped sequentially from the next business day onward .
*Business days are weekdays, excluding Saturdays, Sundays, holidays, and New Year's holidays.

■About the delivery company
Our company uses Yamato Transport.
*If no delivery date is specified, the item will be delivered on the earliest possible date.

■About overseas shipping
We are sorry, but we do not ship overseas. We will only ship within Japan.
We do not deal with international shipping.

• Cancellation due to customer convenience (before product shipping)
• You can cancel your order from your purchase history for any reason within 30 minutes of placing your order.
  Please note that we do not accept cancellations due to customer convenience if more than 30 minutes have passed since the order was placed.
  Please note.
• Refund due to customer convenience
• Our store does not accept refunds due to customer convenience.
• Exchange due to customer convenience
  
• Our store does not accept exchanges due to customer convenience.
  →Customer's convenience refers to all cases excluding initial defects.
  
  We do not accept returns for the following reasons.
  
  □Returns due to incorrect size, color, or material
  (Please note that the color may vary slightly depending on your monitor image.)
  □Difference in rank and condition between customer's subjective opinion and our store's standards
  (We can also add detailed images, so if you have any concerns before purchasing, please contact us by email.)
  □Return of used product due to customer's convenience
  □Products that have been soiled or damaged by the customer
  □If the product manual, box, accessories, etc. are soiled, damaged, lost, or discarded.
  □If the item is stated in the product description or can be confirmed in the image
  □If the product is processed according to the customer's request (change of ring size, adjustment of watch pieces, etc.)
• Refunds due to defects in products, etc.
• We will issue a refund if the following conditions apply.
  □ Compatible conditions
  As a general rule, if there is a defect in the delivered product (initial defect) within 3 days after delivery.
  *Please contact us via email within 3 days after receiving the product.
  Please note that we cannot accept returns or exchanges without contacting us.
  □ Available period
  If you contact us within 3 days after receiving the product
  □ Refund amount
  full amount
  □ Return shipping fee
  Store burden
• Exchange due to defective product, etc.
• Our store does not accept exchanges due to product defects.
  *Reused items are one-of-a-kind items, so we do not accept exchanges.

110-0005

Address: 5F, A-RISE Okachimachi Building, 5-23-14 Ueno, Taito-ku, Tokyo

telephone number
03-5817-4845

FAX number
03-5817-8339

e-mail address
trtc.2@apre-group.com