shopping guide
About shipping and payment
Delivery company: Yamato Transport
Usually ships within 3 business days after payment is completed.
If no delivery date is specified, the item will be delivered on the earliest possible date.
However, if there is a holiday such as New Year's Day or Golden Week, the item will be shipped sequentially from the next business day onward .
*Business days are weekdays, excluding Saturdays, Sundays, holidays, and New Year's holidays.
*We are sorry, but we do not ship overseas. We will ship within Japan.
We do not deal with international shipping.
For payment information, please see the page below.
→About payment
About wrapping
Wrapping will be free of charge. If you would like wrapping, please let us know in the notes section when ordering.
*Packaging materials will be selected according to the product.
Returns/Exchanges
We take every possible measure to ensure the quality of our products, but in the unlikely event that the product you receive is different from the one you ordered, or if there is a significant mistake in the product name or size, we will notify you within 3 days of receiving the product. please.
We will not be able to accept returns if more than 3 days have passed since the product was received, if there is a problem with the product after use, or if the product is due to the customer's convenience.
→About cancellations and returns (refunds and exchanges)
Notes on shopping
- Regarding long-term absence or refusal to receive
If the product is returned to you due to long-term absence or refusal to receive the product without contacting us, or if you repeatedly return the product due to the customer's convenience, we may not be able to accept your next order.
- About product photos
The color of the product photo may look different from the actual product depending on your computer monitor settings. Thank you for your understanding in advance.
- Regarding concentration of orders
In the event of a high volume of orders, products may be out of stock even if your order has been confirmed. Thank you for your understanding in advance.
About points
When you shop, you earn points that can be used on your next order. You can use it when shopping.
You will earn 1 point for every 100 yen (including tax) spent on products ordered, and you can use it on your next purchase as ``1 point = 1 yen''.
*If you purchase without registering as a member or logging in, you will not receive points.
*Shipping fees and payment fees are not eligible for grant.
*Points will be awarded the day after your order is shipped.
*Points are valid for 365 days from the last point award date.
*We cannot change the use of points after your order is confirmed.