Regarding cancellations and returns (refunds and exchanges)

Our store has the following conditions:
Cancellation due to customer convenience (before product shipping)
Refund due to customer convenience
Exchange due to customer convenience
Refunds due to defects in products, etc.
Exchange due to defective product, etc.

*Our store does not accept exchanges due to product defects, exchanges or refunds due to customer convenience.

■Cancellation due to customer convenience (before product shipping)

You can cancel your order from your purchase history for any reason within 30 minutes of placing your order.
Please note that we do not accept cancellations due to customer convenience if more than 30 minutes have passed since the order was placed.
Please note.

■Refunds due to customer convenience

Our store does not accept refunds due to customer convenience.

【remarks】
■Customer circumstances refer to all cases excluding initial defects.

We do not accept returns for the following reasons.

*Returns due to incorrect size, color, or material image (please note that colors may vary slightly depending on the customer's monitor image).
*Difference in rank and condition between customer subjective and our store standards
(We can also add detailed images, so if you have any concerns before purchasing, please contact us by email.)
*Return of a product that has been used once due to the customer's convenience *Products that have been soiled or damaged by the customer *If the product manual, box, accessories, etc. are soiled, damaged, lost, or discarded *This is stated in the product description If you can confirm the matter or the image *If the product has been processed according to the customer's request (change of ring size, adjustment of watch frames, etc.)

■Exchange due to customer convenience

Our store does not accept exchanges due to customer convenience.

■Refund due to defective product etc.

We will issue a refund if the following conditions apply.

(Compatible conditions)
・As a general rule, if there is a defect (initial defect) in the delivered product within 3 days after delivery.

*Please contact us via email within 3 days after receiving the product.
Please note that we cannot accept returns or exchanges without contacting us.

(Available period)
If you contact us within 3 days after receiving the product

(Refund amount)
full amount

(Return shipping fee)
Store burden

■Exchange due to defective product etc.

Our store does not accept exchanges due to product defects.

Note: Since used items are one-of-a-kind items, we do not accept exchanges.

■Contact information

Apre Co., Ltd. EC Division Contact email address: trtc.2@apre-group.com
Phone number: 03-5817-4845
Business hours: 10:00-17:00 (closed on Saturdays, Sundays, and holidays)

■Return address

post code
1100005

Home page → Apure Co., Ltd.

AddressA-RIse Okachimachi Building 5F, 5-23-14 Ueno, Taito-ku, Tokyo

telephone number
03-5817-4845

FAX number
03-5817-8339

e-mail address
trtc.2@apre-group.com